TERMS AND CONDITIONS
1. About us:
SUPERMARKET PENTRU TINE SRL - is a Romanian company with its registered office in place. Constanta, Mangaliei Street, no. 57, bl. SM 1, sc. B, et. 10, ap. 85, CAM 1, filed at the Trade Register Office attached to the Constanta court under the number J13 / 3647 / 07.11.2017, having the unique registration code 38456030, bank account RO76BTRLRONCRT0422772401, opened at Transilvania bank, 200 lei, tel: 0724505728, email: email@example.com
Our company offers for sale consumer goods (food, non-food and electronics, home appliances) through the https://www.supermarketpentrutine.ro site with delivery to the customer / buyer's home (door to door delivery).
Our customer relationship program is:
Monday - Friday: 13.00 - 21.00
Saturday: 10.00 - 14.00
At the phone number: 0749876976
By email: firstname.lastname@example.org
SITE: https: //www.supermarketpentrutine.ro
CONTENT - refers to:
- all information on the site that can be visited, viewed or otherwise accessed by using equipment;
- the content of any email sent to your users by SUPERMARKET PENTRU TINE S.R.L. by electronic means and / or any other means of communication available;
- information related to the products, services and / or prices practiced by SUPERMARKET FOR YOU S.R.L. in a certain period;
- information related to the products, services and / or prices practiced by a third party with which SUPERMARKET FOR YOU S.R.L. has concluded partnership contracts in a given period;
- data for SUPERMARKET FOR YOU S.R.L. or other privileged data.
SELLER - Supermarket Pentru Tine, the legal person holding the site
BUYER - any natural person, legal entity or any legal entity that makes an account on the site and registers an order
SERVICE - the e-commerce service of the SITE, in order to allow the purchase of electronic goods or services only.
USER - any natural or legal person registered on the site, by completing the account creation and accepting the terms and conditions
CONT - an assembly consisting of an email address (user) and a password that allows the buyer to submit the order and that contains information about the buyer (delivery address, name, surname, phone, email address, ordered products or services)
DUTY CONTRACT - any contract between the seller and the buyer, without the physical presence of the persons, with the exclusive use of the remote means of communication according to O.U.G. No 34/2014 art. 2, point 7
COMMENT-appreciation or observation on the review
QUESTION - addressing formula to the seller for the purpose of obtaining information about the products or services offered
ANSWER - written information that is sent to the user / messenger who asked the question that is an explanation in a discussion
NEWSETTER - means of informing by e-mail (email or sms) periodically the goods, services or promotions carried out by the seller in a given period without any commitment from the seller with reference to his / her information
SPECIFICATIONS - all descriptions of goods or services as written in their details
TRANSACTION - the collection or reimbursement of a sum resulting from the sale of a good to the buyer by using the card processor service agreed by the seller no matter which delivery method the buyer will choose
GREEN TIMBER TAX - the amount expressed in ROL, paid by the seller or producer to the company authorized to take over the collection, transport and recovery / recycling of waste electrical and electronic equipment, as required by the legislation in force
This document sets out the terms and conditions of use of the site by the user.
Access is made only by accessing the publicly available site www.supermarketpentrutine.ro
By using the site, the user is solely responsible for the activities arising from the use of the site, for any damages resulting from its own action. He is liable for any material, intellectual, or other material damage to the content of the site or any third party with which Supermarket For Tine SRL has entered into a contract in accordance with applicable law.
This site is only for users who are or are properly registered
The site owner may modify this document without the prior notice of the site user
3. FAILURE TO ACCEPT TERMS AND CONDITIONS
If the user does not accept the terms and conditions, he disclaims access to the service provided by Supermarket Pentru Tine SRL and may return at any time on the site to accept the terms and conditions in the form in which it will be available at that time
4. CONTRACTUAL DOCUMENTS
By registering an order, the buyer agrees with the form of communication (email, telephone) through which the seller will carry out his commercial operations
The notification received by the buyer after the confirmation of the order has the role of informing and not accepting the order. This is done only by electronic communication (email or phone)
The seller reserves the right to change the quantities ordered only for justified reasons after the quantity change, the seller will inform the buyer at the email or telephone address provided to the seller and will return the amount of money paid by the buyer as soon as possible to the products will not be delivered if these products were paid on the order entry.
The contract is deemed to have been concluded between the seller and the buyer at the expiration of the 14-day period in which the buyer has the right to withdraw from the contract by returning the goods ordered or when each party terminates its duties (delivery, payment, etc.) .
5. ONLINE SELLING POLICY
Access to an order is allowed to any buyer for justified reasons Supermarket Pentru Tine reserves the right to restrict access to an order or payment irrespective of the option chosen if it believes that based on the buyer's activity on the site may damage the Supermarket Pentru Tine.
All fees for the assets published on the site are in LEI and contain T.V.A.
Under the conditions stipulated by law, the price of electronic goods and other goods subject to environmental taxation include green stamp duty
In the case of online payments, the seller can not be held responsible for the currency conversion fees charged by the card issuing bank, if the currency is different from the LEI.
All information available on the site (images, multimedia presentations, product details, etc.) is not a purchase obligation on the part of the seller, they are only for presentation purposes.
According to OUG 34/2014, the buyer's right to return the products is 14 days, THIS ORDINANCE IS NOT APPLIED TO FOOD, BEVERAGES, FRESHWATER AND LIQUID, WHETHER OR NOT DESIGIED, PROBATED. We do not take responsibility for products that are not kept indoors and at temperatures recommended by the manufacturer on the product label.
SUPERMARKET PENTRU TINE S.R.L. , WILL NOT PROVIDE ALCOHOLIC PRODUCTS FOR PERSONS AGAINST 18 YEARS ACCORDING TO THE LAW (LAW 61/1991 AMENDED AND REPRESENTED BY LAW No. 387/200), SPECIFYING TO THE COURIER TO DELIVER ONLY ON THE BASIS OF A DOCUMENT ON THE AGE OF THE BENEFICIARY.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The content is
defined in the preamble, including but not limited to logos, static and dynamic
images, commercial symbols, text, content, are the property of the Supermarket Pentru Tine
Buyer is not
permitted to copy, destroy, publish, transfer, modify, incorporate content or
images except with the written consent of the Supermarket Pentru Tine SRL
Any use of the content for purposes other than those permitted by the current document or usage agreement is prohibited
The buyer can place the order on the site by adding the goods / products you want to the shopping cart, completing it by paying in the express way (payment with online card, payment of the reimbursement) and choosing the correct courier from the list of couriers (national, international). Adding a good / product to the shopping cart without completing the order does not entail registration of the order or reservation of the product / asset.
By completing the order, the buyer agrees that all the data provided is correct and true and that the seller can contact him by the available means of contact agreed by the seller in any situation requiring contact with the buyer.
The seller can cancel the orders in the following situations:
I. Invalidity of the transaction by the card processor for online payments.
II. Non-acceptance by the issuing bank of the buyer's card for online payments.
III. Buyer does not provide complete and accurate data for billing and delivery.
IV. Buyer contact details are incorrect
The buyer has the right to withdraw from the contract in accordance with OUG 34/2014 within 14 calendar days of receipt of the good / product without any arguments and without incurring any costs other than transport costs.
If the customer requests withdrawal within the legal term of the contract, he must return any gifts accompanying the purchased products. If the order has been paid, the seller will refund within 14 days of receipt of the goods returned by the buyer, the amount being reimbursed to the bank account specified by the buyer, less the amount of the shipment.
If a good / good will not be delivered by the seller, he / she will inform the buyer of this fact and will return the product's counter value to the buyer's account if the product / asset was paid on the order.
SUPERMARKET PENTRU TINE S.R.L. WILL NOT PROVIDE ALCOHOLIC PRODUCTS FOR PERSONS AGAINST 18 YEARS ACCORDING TO THE LAW (LAW 61/1991 AMENDED AND REPRESENTED BY LAW No. 387/200), SPECIFYING THE CURRENT TO DELIVER ONLY ON A DOCUMENT ON THE AGE OF THE BENEFICIARY.
8. GOODS AND PRODUCTS WHICH ARE NOT ENSURED TO REMOVE THE RIGHT
Goods or products the price of which depends on fluctuations in the financial market that the seller can not control
Goods that may deteriorate or expire quickly
Sealed goods can not be returned for reasons of health and hygiene, which have been unsealed by the buyer
9. INVOICE AND PAYMENT
The prices of products and goods on the www.supermarketpentrutine.ro site include T.V.A. according to law.
The price and method of payment will be specified for each order in order for the seller to issue an invoice for the goods and the goods delivered, the buyer being required to provide the necessary information for issuing the invoice and delivering the pods.
In order for the invoice to be correctly communicated, the buyer is entitled to change the data when necessary.
The invoice will be delivered to the customer by email or delivery once the ordered products are delivered.
For online card payments, the data on the cardholder / user card will not be available to the Supermarket Pentru Tine and will not be stored by the Supermarket Pentru Tine, only by the payment processor integrated into the site and by the Transaction Authorizing Institution or another entity authorized to store card data storage services, the builder being informed about the entity prior to data entry.
The entity authorized to retain data storage services on the card is EuroPayment Services S.R.L., a company incorporated and operating under Romanian law, registered with the Trade Registry under the number J40 / 9950/2006, having its registered office in Mizil Street, no. 2, Bucharest, Romania.
For reasons of transaction security, the builder is advised not to remain logged on to the site and set the auto logon option on mobile devices. Account password disclosure is not allowed and we recommend using a password of at least eight characters, including capital letters, lowercase letters, numbers, and special characters.
10. PRODUCT DELIVERY
The vendor undertakes to deliver the products in a door-to-door delivery system or through its own door-to-door system in certain areas (within Constanta and surrounding areas).
The seller will ensure the packaging of the appropriate products and ensure the transmission of the documents.
The seller will deliver the products mainly on the territory of Romania but also on the territory of Europe for certain categories of products only in certain areas as follows:
a. For products in the subcategories: water (mineral and pay), juices (carbonated and non-carbonated) and perishable foodstuffs to be transported at controlled temperature will be delivered only in the localities: CONSTANŢA, LAZU, CUMPĂNA, according to the tariffs.
b. For products in the subcategories: water (mineral and payable), juices (carbonated and non-carbonated), an additional transport fee of 1.50 lei / Kg will be charged for national delivery.
Deliveries will be made on the following daily schedule as follows:
A. For Constanta, Lazu, Cumpana
a) Monday - Friday, for orders entered into the system until 15.00, will be delivered between 18.00 and 22.00 on the same day, for orders after 15 hours will be delivered the following day between 18.00 and 22.00
b) Saturday - orders will be delivered between 11.00 - 22.00 for the pre-ordering of the vinery after 15.00 until Saturday at 18.00
B. For national delivery by courier it will be delivered as follows:
a) Monday - Friday, for orders placed until 15.00, will be placed on the courier on the same day, except for products that are not stocked or in stock supplier will be placed on courier the next day.
b) Orders placed Friday after 15:00 on Saturdays and Sundays will be placed on the courier on Monday.
c) Delivery of the products will take place within 1 - 3 business days, placing the order on the site for the products available in stock
C. Products labeled with "LA COMANDA" will be delivered within 3 - 7 working days after placing the order on the site by the buyer.
11. TRANSPORT DUTY FOR DELIVERY OF PRODUCTS
Transport prices are differentiated according to the delivery area and the minimum order as follows:
(1) For delivery of products at national level by fast courier, the transport tax is as follows:
(i) For envelopes (documents) - the transport fee will be 18 lei for orders less than 1000 lei by DPD courier, 25 lei for FAN COURIER and 25 lei for delivery areas in remote localities 25 km from the couriers' offices, through DPD and GLS couriers. For orders bigger than 1000 lei the transport fee will be 0 lei.
(ii) For parcels of any weight - the transport tax will be 18 lei for orders less than 1000 lei by DPD courier, 25 lei for FAN COURIER and 25 lei for delivery areas in distant localities 25 km from the couriers' offices, through DPD and GLS couriers. For orders bigger than 1000 lei the transport fee will be 0 lei.
(iii) The shipping charges mentioned above are only valid for delivery partners agreed by the seller, these being: FAN COURIER, DPD and GLS.
(2) For delivery of products in the localities: Constanta, Lazu, Cumpana, the transport fee is 0 lei, regardless of the products ordered.
(3) The seller may modify the shipping charges without prior notice to the buyer by displaying the new tariffs on the site.
(4) Deliveries to Europe will be made via DHL International, the shipping charge will be displayed upon completion of the order based on the destination and the chosen consignment (Express or Economic), the prices shown on the site do not include the customs duties in each state.
12. DELIVERY OF ELECTRONIC AND ELECTRICAL PRODUCTS
1. Televisions will only be shipped after a check on the exterior condition (case and screen), this results in the product being unsealed. Non-acceptance of product degradation leads to loss of transport insurance and subsequent complaints for broken screen or back cover will not be solved, all responsibility falls within the buyer's duties. Non-acceptance of deselection will be noted in the Special Mention field when the order is completed.
2. All electronics products will be delivered only in original packaging and will receive travel insurance, so in case of damage during transport purchaser will submit a complaint accompanied by pictures diveditoare within 24 hours after receipt of the package at email: email@example.com. Any complaint 24 hours after delivery of the product will not be considered.
All goods marketed by Supermarket Pentru Tine S.R.L., will benefit from guarantees under the applicable legislation, commercial policies delivered by the manufacturer and in accordance with GO 130/2000 with guarantees and return.
14. TRANSFER OF PROPERTY PROPERTY
The transfer of ownership of the goods will take place upon delivery of the product, after payment by the buyer as specified in the order.
15. REGISTERING COMMENTS, QUESTIONS AND ANSWERS
Comments, questions and answers will only be registered by registered customers, subject to the following conditions:
a. All entries must be in Romanian or English
b. Refer only to the products, goods and services purchased through the www.supermarketpentrutine.ro website
c. Ensure that the information entered is real, correct and in accordance with Romanian law
d. Use appropriate language without curfew, sexual connotation and abuse; customers who do not comply with this will be closed their accounts without prior notice.
16. PROCESSING OF PERSONAL DATA
Under General Regulation 679/2016, for the protection of individuals with regard to the processing of personal data and the free movement of such data, Supermarket For You S.R.L. they undertake to keep under safe conditions and use them only for the specified purposes to use the personal data that each buyer will provide.
The purpose of data collection is the following:
a. Drawing up purchase and delivery documents for products
b. Informing the buyer of the order status, product availability and product delivery.
c. For the transmission of newsletter or information about certain products using electronic mail (email, sms)
d. For research purposes, tracking and monotorizing the sales and behavior of the buyer
Personal information may also be provided to institutions authorized under the law in force following a request expressly made by the institutions concerned. The data processing is done according to the GDPR appendix, accessing the following link: https://supermarketpentrutine.ro/i/politica-protejare-date-cu-caracter-personal/19/
Supermarket Pentru Tine S.R.L., will maintain confidentiality on any kind of data you provide. Disclosure of the information provided may only be made in accordance with paragraph 16 of this document.
By subscribing to the Supermarket Pentru Tine S.R.L. database, the buyer expresses its express consent, within the limits of the legislation, to be contacted by the representatives of the Supermarket Pentru Tine S.R.L. and its partners, suppliers of marketing services, service providers and state agencies.
18. FORCE MAJOR
Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on a timely basis and / or appropriately, wholly or in part, is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and can not be avoided.
If within 15 days of its occurrence that event does not cease, each Party shall have the right to notify the other party of the termination of the Contract without being able to claim the other party and other damages of interest.
Supermarket Pentru Tine can not be held responsible for any delay or error that does not depend directly on the website www.supermarketpentrutine.ro such as lack of Internet connection, operating errors, computer viruses, unauthorized access to the www.supermarketpentrutine.ro system. en.
19. ADVERTISING AND PROMOTIONS
Supermarket Pentru Tine S.R.L., reserves the right to promote products and services through electronic communication (email, sms, facebook, etc.) for customers expressing their consent to the processing of personal data for this purpose.
Promotion will be in accordance with OG99 / 2000.
Sending newsletters will be done through specialized partners that are approved by the Supermarket For You, thus maintaining the confidentiality and security of the information.
The buyer may notify in writing through electronic communication channels (email, sms), waive receipt of information about the products and services offered by the Supermarket For You and the newsletter sent through partners.
Supermarket Pentru Tine SRL, registered with the J13 / 3647 / 07.11.2017 Trade Register, having the unique registration code 38456030, intermediates the conclusion of insurance policies through the insurance agent Spanoae Gheorghiţă having the code RAF 395447, which uses the electronic platform eSimba detained by SOFTELIO SRL, having its headquarters in Constanta, having unique code RO27535782, and registration number J13 / 1874/2010, following the service contract number 320 of 12.01.2018.
The insurance agent intermediates the insurance through: DAW MANAGEMENT - BROKER DE ASIGURARE SRL, Nr. registration in the Register of Insurance Brokers: RBK-677 / 15.03.2011, Reg. Com. J13 / 363 / 02.03.2010; Tax Code 26595999, with its headquarters in place. Constanta, as a result of the co-contracting contract with the contractor ASIGURĂRI PENTRU TINE SRL, with headquarters in Constanţa, 42 Ştefan Mihăileanu str., CUI 27437709, Nr. Reg. Com. J13 / 1740/2010.
Insurances will be treated separately from other products in the store according to the following criteria:
Insurance is subject to the Insurance Terms and Conditions at: https://supermarketpentrutine.ro/i/termeni-si-conditii-asigurari/108/
This document is subject to Romanian law. Any disputes arising between the Supermarket Pentru Tine and the Buyer will be solved amicably, if amicable settlement can not be settled, the disputes will be settled by the competent Romanian courts in Constanta Municipality, whose district is headquartered for the Supermarket you.
This document is in original signed and stamped by the administrator at the headquarters of the Supermarket Pentru Tine S.R.L. from Constanta, Str. Mangaliei, no. 57, bl. SM1, sc. B, et. 10, ap. 85, cam. 1.
These terms and conditions will enter into force as of January 26, 2019 and will not affect orders placed until the time of display on the site owned by Supermarket Pentru Tine SRL